I ordered some Flax seed oil it was rancid and they will NOT pay me back for the shipping cost which was … If all boxes for your order have been delivered and an item listed in the enclosed packing slip is missing from your order, you can request a refund or replacement with just a few clicks at our Online Service Center. Once the limited window of time has passed, an order cannot be modified, even by our team. Vitacost Return Policy-Free returns on unopened, domestic orders. Condition is "New". The company offers a 90-days customer satisfaction guarantee window to request a return or refund. Submit A Coupon for Vitacost here. Should you have multiple items that need to be returned, no more than one item can be open. Shipping to the contiguous United States is free on all orders of $49 or more, or any order that includes $25 or more in Vitacost-brand items receives free shipping. Vitacost Coupon Stats. Vitacost does offer Free Standard Shipping on orders $49 or over. Do they offer Free Shipping? Vitacost.com, Inc. is an American e-commerce company based in Boca Raton, Florida, that sells vitamins, supplements and organic grocery products. Vitacost Help Pages: What to Know. If your order status or tracking details show that your package was delivered, but you can’t locate it, we recommend waiting at least 24 hours before taking action, as order status or tracking details may sometimes be changed ahead of a package’s delivery. Verify the shipping address on your order to ensure it was correct. Get exclusive offers, free shipping events, expert health tips & more by signing up for our ‎Use the Vitacost app to shop thousands of health products with big everyday savings, no membership fees, plus fast & free shipping over $49! Useful resources and reward program. • Ship to a secure location. If you received an incorrect item in your order, please contact us. If you need urgent help, please contact our … If you experience any kind of damage or loss when using this type of service, please contact the third-party company for remedy. We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. Click the stars to rate your cash back experience at Vitacost. • Refunds are issued to your original payment method for the purchase price of the item. Though Vitacost has a flexible return policy, it can be annoying to have to go through the hassle of returning a product because of poor packaging. Note that you cannot add items to your order once it has been placed. For all domestic orders, if an item is missing, damaged or you are not satisfied with it, you may visit our Online Service Center to request a refund or replacement item within 60 days of your purchase. Please allow 2-3 business days for the refund to reflect in your account, depending on your financial institution. We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request. You can also visit their homepage to see if Vitacost has posted additional information on their free return policies. Outside of this window of time, please contact us via chat or phone (1-800-381-0759) immediately and we’ll do everything we can to re-route your package to the correct address. Learn about Vitacost , including insurance benefits, retirement benefits, and vacation policy. If your order is missing an item, it may have shipped separately from a different fulfillment center and arrive in a different box at a later date. Vitacost was inducted into Inc Magazine's "Inc. 500 Lifetime Hall of Fame," in 2006 as one of the US's 500 fastest-growing privately held businesses for five consecutive years (2001–2005). Occasionally, item(s) or orders may be canceled by us for various reasons, including (but not limited to): If you received an incorrect item in your order, please contact us. We follow specific protocol, including conducting frequent inventory checks, to ensure we’re delivering you the freshest items possible. Product is still double sealed and brand new. Enjoy the excitement when shopping with them, and remember to check out Vitacost promo code $10 OFF, Vitacost coupon code 20% entire order for new users and Vitacost promo code. We cannot be held responsible for any damage or loss that occurs due to handling of your order by an outside carrier. If your order is missing an item, it may have shipped separately from a different fulfillment center and arrive in a different box at a later date. Although the cold pack will thaw during shipping and may not be cold when it arrives, it helps maintain a cooler temperature during transit. We follow specific protocol, including conducting frequent inventory checks, to ensure we’re delivering you the freshest items possible. If you receive a damaged or defective item in your order, please request a refund or replacement (you can do it online with just a few clicks!) You can see more Exchange policy here. All others of the same product must be … If you are not satisfied with an unopened, undamaged item, we encourage you to pass it along to someone who may be interested in it or donate it to an appropriate person or organization, after submitting your request for a refund. Atkins Snack Bar White For more information on how these types of items are stored and shipped, please visit our FAQ page. (For information on orders shipped outside the U.S., please click here.). Glassdoor is your resource for information about Vitacost benefits and perks. If you’ve followed the above steps and your package still cannot be located, please contact us directly so we can help. Unfortunately, ship happens and it’s possible that your package might incur damage during shipment. (Sorry, they're not edible.) If you elect to use an outside carrier or service, we cannot issue a refund for any item or order. How do I cancel or modify an order? For refund and replacement requests, please use the links below and refer to our updated Refund Policy for more details. Within the limited window immediately after placing your order (approximately 15 minutes), you may be able to log into your Vitacost account and edit your shipping address if your order was placed while logged into your account. You can return any Vitacost product within 60 days after buying it. Healthy living at your fingertips • NO MEMBERSHIP FEES or subscriptions • Quickly and easily shop nearly 40,000 health products, including vitamins and … Refund requests will be reviewed on a case-by-case basis. Within the United States, returns … Shipping, Coupons We cannot be held responsible for any damage or loss that occurs due to handling of your order by an outside carrier. The Vitacost help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem is what GetHuman seeks for … If the product you received is similar to the product pictured online, you may have received an updated version of the product with a new label and/or similar name. New to Vitacost? We’re always here for you. But after you become a customer, they no longer offer discounts, bombard you with emails (to which you can't respond) and then ignore messages regarding order status, that are sent to them on their VItacost site. If all boxes for your order have been delivered and an item listed in the enclosed packing slip is missing from your order, you can request a refund or replacement with just a few clicks at our Online Service Center. Within the limited window immediately after placing your order (approximately 15 minutes), you may be able to log into your Vitacost account and edit your shipping address if your order was placed while logged into your account. How much does Vitacost charge for shipping? For orders shipped outside the U.S., if an item is missing, damaged or you are not satisfied with it, please contact us via chat or email to request a refund within 90 days of your purchase. Tips for protecting your packages from theft: Policy Update: We are no longer accepting returns, in an effort to protect the safety of our employees, save you the hassle of shipping items and to reduce environmental impact. Read our entire 5-Star Guarantee Policy. • Check nearby spots where the package may have been left. Incorrect item: Copyright © 2020 Vitacost.com. You can return unopened items to Vitacost for a refund within 40 days of the original purchase date. Vitacost.com is your place for healthy living & eating! Orders with a subtotal of $49 or more ship FREE from Vitacost. You will not be charged for any canceled items that are not shipped. Product has minor wear and tear as seen in photos. Vitacost Shipping Policy-Free standard shipping on orders totaling $49 or more (or $25 or more of Vitacost brand or other select brand products) within the contiguous U.S. -International shipping to more than 100 countries available. Please allow 2-3 business days for the refund to reflect in your account, depending on your financial institution. & Discounts. We have this policy in an effort to protect the safety of our employees, save you the hassle of re-packing/shipping items and to reduce the environmental impact of shipping the same item multiple times. We may request pictures of the product you received to help in the processing of your refund or replacement request. If your order or item(s) in your order are canceled, we’ll send an email notification listing the reason for cancellation. Please visit our international shipping page and click your country's flag for specific information on our refund and shipping policies. Unfortunately, ship happens and it’s possible that your package might incur damage during shipment. What if the item I receive is expired? In the unlikely event that you receive an item that’s expired, please contact us directly so we can solve the issue and investigate the inventory of the item in question. Tips for protecting your packages from theft: For orders shipped outside the U.S., if an item is missing, damaged or you are not satisfied with it, please contact us via chat or email to request a refund within 90 days of your purchase. On the rare occasion something goes awry, our trusted customer service team is happy to offer a solution!. Be very careful what you buy from Vitacost. For other issues, or if your order has not yet arrived, please visit our international shipping page and click your country's flag for specific information. From vitamins and supplements to diet and beauty and personal care products, Vitacost has got you covered. Items that are shipped with a cold pack or are otherwise heat sensitive include specific messaging and instructions on product pages, in the shopping cart and at checkout. Cash Back Rating. Vitamins & Third-party shippers and international freight forwarders. When ordering heat-sensitive items, such as chocolate candy or gummy vitamins during summer months, select the fastest shipping method to your daytime location. Need tips on how to save more with Vitacost free shipping code or promo code? Benefits information above is provided anonymously by current and former Vitacost employees, and may include a … †These statements have not been evaluated by the Food and Drug Administration. Vitacost Return Policy Within 40 days of purchase, you may return all unopened items. • To be eligible for refund or replacement, the request must be made within 60 days of purchase. Plus, get exclusive offers! If your order is placed while logged into your account, there is a very limited window of time, approximately 15 minutes from the time the order was placed, in which you are able to cancel it or make specific changes, including removing items and/or changing your shipping address and method by visiting the My Account page. Find quality health products to add to your Shopping List or order online for Delivery or Pickup. If your order is placed while logged into your account, there is a very limited window of time, approximately 15 minutes from the time the order was placed, in which you are able to cancel it or make specific changes, including removing items and/or changing your shipping address and method by visiting the My Account page. All of your purchases at Vitacost are covered by our 30-day unconditional money-back guarantee. Should you have multiple items that need to be returned, no more than one item can be open. This offer also applies to APO/FPO addresses. You can return any unopened items, as well as items that have been damaged in transit. & Essential Oils, 5 Simple Plant-Based Swaps to Try in 2020, 8 Things You Can Do to Restore Gut Health, COVID-19: Latest info on items, orders, policy updates & safety procedures | Learn More, *Domestic Certain items, including select probiotic supplements, are refrigerated in our warehouse to ensure quality and are shipped with a FREE cold pack. Vitacost Return Policy: U.S. customers can always return unopened products for free, and Vitacost will even pay the cost of return shipping. Due to both customs regulations and shipping costs, we unfortunately cannot issue replacements for items or orders shipped outside of the U.S. As regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order. Track your package so you know approximately when it will arrive. If any promo codes were applied to the order or if the item was purchased on sale, you'll be refunded the amount that you paid after any applied discounts. If your product was damaged during delivery or you’re just not happy with it, simply request a return or replacement on the online portal. In some rare cases, an item may be defective. Within 40 days of purchase, you may return all unopened items. All rights reserved • Designated trademarks and brands are the property of their respective owners. We cannot guarantee that these items will not melt during transit, and shipping to certain locations during hot weather is not recommended. Vitacost makes it easy to return any unwanted items. With your neighbors to look out for each other ’ s deliveries agreeing to our use cookies!, you may return all unopened items to your shopping List or order online for delivery or Pickup Policy-Free... 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